Help and advice
Frequently asked questions
Straightforward answers about our cleaning services, where we work, how booking works and what to expect. If your question is not here, the team is happy to help through the quote form or by phone.
Coverage and general questions
Where Polished by Evestair works and the services on offer.
Which areas do you cover?+
We cover Hampshire. Share the job postcode so the team can confirm availability, timing and the right plan for your space.
What services do you provide?+
The confirmed services are domestic, home, office, commercial, restaurant, shop, retail, bin, end-of-tenancy and event cleaning.
What if the service I need is not listed?+
Select Other in the quote form and describe what you need. The team will review the request and confirm whether it can be supported.
Can I arrange regular cleaning?+
Weekly, fortnightly and monthly enquiries are welcome. Availability depends on the service, postcode and preferred schedule.
Do you cover Hampshire?+
Yes. Polished by Evestair takes cleaning enquiries across Hampshire and confirms availability by postcode before a booking is agreed.
Questions about our services
How each service works, and how related services differ.
Can domestic cleaning be a one-off or regular?+
Both. Many households start with a one-off reset, then move to weekly, fortnightly or monthly care once they like the result.
Do I need to provide cleaning products?+
Products and equipment can be brought where agreed. Tell us about any preferences or sensitivities when you request a quote.
Can office cleaning fit around our hours?+
Cleaning is planned around your team, hours and shared spaces. Share your preferred timing when you request a quote so availability can be confirmed.
Do you cover kitchens and washrooms?+
Workplace kitchens, washrooms and high-touch points can be included where they are part of the agreed scope.
How is home cleaning different from domestic cleaning?+
Home cleaning services cover broader household needs and one-off resets, while domestic cleaning focuses on regular home upkeep. Both are quoted around your space.
Can you clean inside cupboards and fixtures?+
Inside cupboards and fixtures can be included where agreed. Tell us what you need when you request a quote so the scope is clear.
Do you clean around our opening hours?+
Cleaning is discussed around your operating hours and access needs so the quote reflects the premises properly.
Can you cover both front and back of house?+
Customer-facing areas, staff spaces, washrooms and shared facilities can be included where they form part of the agreed scope.
What does an end of tenancy clean include?+
A detailed clean of kitchens, bathrooms, floors, surfaces and agreed fixtures, completed to a clear scope so the property is ready for inspection.
Can you work to a move-out deadline?+
Deadlines are considered when you request a quote. Share the date and property details so the team can confirm availability.
Can shop cleaning fit around our trading hours?+
Cleaning can be discussed around footfall, opening hours and access so the quote reflects the way the shop trades.
Do you clean customer-facing areas only?+
Customer areas, counters, glass and touchpoints are included. Back-of-house can be added where the scope is agreed.
How is retail cleaning different from shop cleaning?+
Retail cleaning covers broader retail operations and multi-area sites, while shop cleaning focuses on individual units. Both are quoted around your space.
Can you clean multiple zones in one visit?+
Yes. Multi-area retail sites are cleaned to one agreed standard, scheduled around your operating hours.
Can restaurant cleaning happen after close?+
Yes. Cleaning is arranged around opening hours and kitchen close so it fits your service flow.
Do you clean front and back of house?+
Dining areas, service surfaces and staff spaces are included. Deep extraction and equipment servicing sit outside the standard scope.
Can event cleaning happen outside standard hours?+
Yes. Event cleaning is available at any time, subject to booking confirmation and the agreed quotation.
Can you clean before, during and after an event?+
Before-event, during-event and after-event cleaning can be discussed. The quotation confirms the timing, areas and team availability.
Do you clean domestic and commercial bins?+
Both. Domestic wheelie bins, commercial bins and shared block bins can be included, scheduled as a one-off or recurring clean.
Does bin cleaning remove odours?+
The jet wash targets residue and build-up at the source, with an odour treatment to leave bins fresher.
Booking, price and policies
What to expect from an enquiry through to a confirmed booking.
How is the price worked out?+
Every quotation is tailored to the space, service, frequency and scope. A transportation fee applies and will be confirmed as part of your quotation.
What happens after I send an enquiry?+
The team reviews your details, may request photographs by email if needed, provides a quotation and confirms the agreed date after the 70% deposit is received.
Is there a transportation fee?+
A transportation fee applies and will be confirmed in your quotation.
What days and hours are bookings available?+
Standard availability is Seven days a week, 8:30am to 6:00pm.
Do you provide out-of-hours cleaning?+
Out-of-hours cleaning may be available for an extra charge. Event cleaning can be booked at any time, subject to confirmation.
How much notice should I give?+
Please book at least 48 hours in advance. Same-day bookings may be possible depending on the service, location and availability.
Can I make a same-day booking?+
Same-day bookings may be available, depending on the service, location and team availability.
What happens if I am unhappy with the cleaning?+
Not happy with the result? Let us know within 24 hours so we can review it. Reports received after this period may incur a return-visit charge.
How does the booking process work?+
Contact us by telephone, email or the website enquiry form. Tell us what needs to be cleaned. Send photographs by email if requested. Receive a tailored quotation. Pay a 70% deposit to secure the booking. The agreed date is confirmed after the deposit is received.
Is a deposit required?+
A 70% deposit secures your booking. The date is confirmed once the deposit is received.
Can I send photographs of the work required?+
We may ask for photos after your enquiry to help assess the job. Simply send them by email.
Pricing
Guide prices, additional charges, payment and VAT.
Do you provide cleaning products and equipment?+
Yes. We provide the cleaning products and equipment required for all agreed services.
Are there any additional charges?+
Transportation charges may apply depending on the booking location. Cleaning outside the standard operating hours may also carry an additional charge. Any applicable charge will be confirmed before booking.
How far in advance should I book?+
We recommend booking at least 48 hours in advance. Same-day bookings may be available, subject to availability.
When is payment required?+
After reviewing your requirements, we send a quotation. A 70% deposit is required to secure the agreed date.
Are the prices on the website final?+
They are guide prices. We confirm the final price after reviewing the space, condition, scope, location and any selected extras.
Is VAT included?+
VAT is added to the prices shown.
Still have a question?
Let’s talk through your space.
Share a few details and the team will confirm availability, prepare a tailored quotation and explain the next step.