Terms and Conditions

Scope of work

Services provided by Polished by Evestair will be agreed in advance, for example standard cleaning, deep cleaning, laundry, ironing or other specialist services. A cleaning checklist or schedule will be shared with the client before work begins. Our team will not move heavy furniture, clean hazardous areas, or handle valuables unless agreed in writing.

Access to property

Clients must provide safe access to the property at the agreed time, whether by keys, entry codes or someone present. If our cleaners cannot access the property, the visit may be charged in full.

Cancellations and rescheduling

Please see our Cancellation and Refund Policy for details.

Liability

Polished by Evestair holds public liability insurance to cover accidental damage. We are not liable for pre-existing damage, normal wear and tear, or items not suitable for cleaning. Clients should notify us in advance of fragile or high-value items.