Privacy Policy

At Polished by EveStair, your privacy is very important to us. This Privacy Policy explains how we collect, use and protect your personal information when you use our website and services.

1. Information we collect

When you contact us or book a service, we may collect your name, email address, phone number, address (for service purposes) and any details you provide regarding your cleaning requirements. We do not collect sensitive personal information unless it is directly relevant to the service.

2. How we use your information

We use your personal data to respond to enquiries, provide quotes and manage bookings, deliver our cleaning services, send important service updates or reminders, and improve our website and customer experience. We will never sell or share your information with third parties for marketing purposes.

3. Sharing your information

We may share limited personal information only when necessary to deliver our services (for example, with trusted staff or contractors), comply with legal obligations, or protect our business and prevent fraud.

4. Data security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, use or disclosure.

5. Your rights

You have the right to access the personal data we hold about you, request corrections to inaccurate information, request deletion of your data where legally possible, and withdraw consent for communications at any time. To exercise these rights, please contact us using the details below.

6. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can manage or disable cookies through your browser settings.

7. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Polished by EveStair
Email: [email protected]
Phone: +44 7731 729187